Privacy Policy &

Terms Of Service

Privacy Policy & Terms Of Service

Your decision to engage in business with us assumes acceptance of our terms & conditions. >In order to be compliant with the new GDPR legislation, and to protect your rights to privacy, we have amended our policy to include further safeguarding of any data related to you.

Privacy Policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our services. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

GDPR compliance – What Information Do We Collect or hold?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide:

When you register for any of our products, services or newsletters you will provide us information about yourself. We usually hold that information only as long as necessary to provide any services that you request, or until requested by you to delete it.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. These communications are held in an email account hosted on Google Inc servers and are held according to their Data Control Policies.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records and request deletion from Googles records.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records.

3. Hosting and Domain Registration Related Information

Domain Management

When you host a site on our servers, you are the data controller, and we are a data sub-processor. How we process that data is explained below.

In order to facilitate acquiring/maintaining your domain names for you, we will require certain information, and that data will be held in the Registrar’s control panel, and sometimes in our Google Inc accounts (as per Googles own terms – see their terms here) as necessary for administration of those accounts.

In order to provide you with the best service, we have accounts with several Registrars, and their individual data handling policies can be found here:

Server Management


In order to manage your server space and carryout necessary administration functions to your website, including backups and updates, we retain master access to all control panels and software installations on your website, unless you have requested us not to do so. You can at any time request to see the data we hold, and/or request it’s deletion, including revoking our access. This may adversely affect the operation of your website.

We use various managed server companies, and links to their policies are found below. These may change from time to time, contact us for more information.

A2Hosting – Backups are held on our managed cloud servers according to the terms of A2Hosting, our server hardware provider. We act as a sub-processor of A2Hosting, and you can read their data processing terms here.

A2Hosting – GDPR policy

PlanetHoster – All data is backed up to a second data-centre securely and in compliance with the General Data Protection Regulation.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records

Data Protection

Both parties warrant that they will comply at all times with all relevant data protection legislation, including the General Data Protection Regulations (‘GDPR’).

To the extent that Fermanagh Web Design acts as a data sub-processor under GDPR, then Fermanagh Web Design shall:

  1. only act on the agreed instructions of the Customer as the data controller;
  2. not use a sub-data processor without the Customer’s prior authorisation;
  3. co-operate with relevant supervisory bodies, including the Information Commissioner’s Office, in accordance with Article 31 of GDPR;
  4. ensure it has adequate technical and organisational measures in place to ensure the security of its processing in accordance with Article 32 GDPR;
  5. keep records of its processing activities, where relevant, in accordance with Article 30.2 of GDPR;
  6. on termination of the Agreement, howsoever arising, delete all of the Customer’s data; and
  7. notify any personal data breaches affecting the Customer’s data, to the Customer in accordance with Article 33.

A2HOSTING – Sometimes backups are held on our managed cloud servers according to the terms of service of our server hardware provider, A2Hosting. We act as a sub-processor of A2Hosting, and you can read their data processing terms here.

AMAZON – We use Amazon servers for some websites. You can access their GDPR guidelines here.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records


How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our services you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records

Our Commitment To Data Security:

Please note that your information will be stored and processed on our computers in the United Kingdom. The laws on holding personal data in the United Kingdom may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

We will, on receipt of your request, either provide you with all data related to you that we hold, or delete all of your related data from our records

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

General Project Terms & Conditions

1. A minimum deposit of 50% of the project value is required with each Project,unless otherwise agreed at time of contract signing. This deposit is non-refundable and an invoice will be issued for same by return.
2. Completion invoice will be issued once all work is deemed complete. Final payment of this invoice is due prior to project launch.
3. All title and goods remain the property of Fermanagh Web Design until full payment is received for the project.
4. The price of this project is subject to change until the information architecture/draft design and final content is agreed.
5. Client will be made aware of any changes to price prior to any additional work commencing.
6. Incurred costs for unexpected items such as advertising costs, 3rd party software, SMS text messages, e-commerce merchant account set-up and related fees will be confirmed and then invoiced to the client.
7. Delivery dates will be based on all information being supplied by the client.
8. Fermanagh Web Design are not responsible for configuration of client IT infrastructure used for email connectivity.
9. Client grants Fermanagh Web Design, as co-developers, permission to refer to or display elements of or entire completed application, in electronic or print form, for promotional, marketing or other business related purposes.
10. If the project has not been completed within 6 months of proposal signing/start date, as a result of non-action on the clients behalf, an invoice will be issued for full outstanding project cost.
11. Fermanagh Web Design withhold the right to provide, reuse and redistribute source code material and project elements used in the development of clients project.
12. Fermanagh Web Design is not responsible for any project or project element signed off by client upon project completion.
13. Signing this order confirmation and/or submitting the agreed commencement fee indicate full acceptance of these terms and conditions.
14. Client all provide only copies of project material for use on project. Fermanagh Web Design accept no responsibility for loss of materials or resources provided by client.
15. The client must ensure that all material supplied to Fermanagh Web Design applies to International Copyright laws. Fermanagh Web Design will not be held responsible for any copyright infringements caused by said content.
16. Due to server and programming requirements, projects cannot be moved to other hosting servers without prior consent.

Hosting Services and Website File Backups

Primarily, we are a web design company, we are not a website hosting company. You should arrange your own hosting and deal directly with your host of choice for issues.

Alternatively, we may offer to set you up with a host that has a good record of service, and assist in communications with them, and in certain other adjustments to your account. But, we are bound by their terms of service and do not offer any guarantees beyond what they can provide to us. In that case, the below limitations also apply:

* We are very restricted in our power to deal with issues on your shared server. We will act on your behalf with the third party hosting company in relation to communication only, and we assume no responsibility for their actions or failures. Our access to the root of the server is very limited, and we have no control over outages and email failures. If you are uncomfortable with this arrangement or would prefer to deal with the hosting company directly, then please arrange hosting for your site and give us temporary access for design work etc.

* As part of our hosting offer, we will set up your website on a shared server that is managed by a third party. We will provide you with full access to your website files, emails and databases through your own control panel on their shared hosting platform. It is your responsibility to keep backups in case of any server failures, errors, hacking episodes, etc.

* Our hosting manager, may keep backups according to their own terms and conditions. We may also sometimes keep backups as we see fit, but we are not providing this as part of our agreement unless agreed separately in writing (there is a fee associated with this optional service). In short, your website backups are not our responsibility.

Email Services

Primarily, we are website building company. We recommend that you acquire an email service that is suitable for your particular needs and usage patterns.

We may offer a free email service, which can include email boxes and forwarders. As these are on shared web servers, they are restricted to certain levels of usage, and may be unavailable at times. We do not accept any responsibility for the availability, and/or reliability of this free service, and you are recommended to keep your own backups of any email boxes either on your own computer thru Outlook or other email client, or on a remote storage service.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Other Service Terms & Conditions
Accounting & Unpaid Accounts

As a service to you, we will renew your hosting, email, domain names, and other related services at an appropriate time, unless expressly informed by you (1 full month before the expiry of such) that you do not require those services going forward. Should you not inform us, we will proceed, and you will be responsible to pay us for them as usual at that stage. That means it is your responsibility to cancel services, not ours to remind you.

Unless otherwise agreed, any outstanding accounts that are not paid in full within the requested time-frame (notice will be given) will lose access to all website content, and we, and your hosting provider reserve the right to remove the content permanently from their servers in the interest of security and to release resources for paying clients. All content will be unrecoverable at that stage.

In the unlikely event that you wish to move your website elsewhere, contact us and we will provide the steps to be taken (there may be costs associated with a move and we shall provide you with the details when required).

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.



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